Warranty and Quality Manager - Applied
Our Company
Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.
At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.
Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.
About the role
We are currently in search of a Warranty and Quality Manager who will be responsible for managing warranty claims, ensuring product quality, driving continuous improvement, managing supplier relationships and fostering customer satisfaction. We are open to finding the right candidate for this role; hence it will be open to locations based in Sydney (Preferred), Brisbane & Melbourne.
Our company values the importance of our customer relationship and requires you to be able to build long-term relationships with our customers, be responsive to our customers’ needs and work effectively as a team to resolve challenges.
Responsibilities include but not limited to:
• Oversee the warranty process, ensuring claims are handled efficiently and in accordance with company policies and procedures.
• Serve as the primary point of contact for customers regarding warranty inquiries and claims resolution.
• Provide regular reports to management on warranty and quality performance, including recommendations for improvements.
• Oversee and maintain product quality standards to meet regulatory requirements and customer expectations.
• Monitor and control warranty and quality-related costs, aiming to reduce expenses associated with defects and claims.
• Ensure that the warranty process and quality assurance practices meet or exceed customer expectations.
• Investigate quality issues and implement corrective actions to resolve defects and prevent recurrence.
About you
We are seeking a customer-orientated team member that possesses the following attributes:
• Minimum 10 years of experience in a senior technical HVAC role
• Proven experience on Chillers and AHU products with an understanding of the Applied Industry.
• Sound understanding of field controls and central plant operations
• Well-developed problem-solving skills that allow for resolution of issues within reasonable timeframes
• Demonstrated skills in developing long term and strong relationships with all employees, clients and suppliers
• Well-developed verbal and written communication skills, with the ability to relate effectively to a wide range of people
Benefits of Joining Us:
• Mentorship and guidance from experienced engineers.
• Opportunities for professional development and training.
• Exposure to diverse and challenging projects.
• A supportive and collaborative work environment.
• Competitive salary and benefits package.
• Opportunities for career advancement within the company.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.